Terms of service

Last updated: 14 October 2026

These terms are the agreement between you and us when you use catchcups.com.au, our checkout at shop.sward.au and the Sward app (the Catch Cup Test, pH entry, measuring your lawn and your Sward account), and when you buy Catch Cups, the Sward Soil pH Test Kit or a Water & Soil Kit from us.

1. Who we are

Sward and Catch Cups by Sward are run by Grit Co Pty Ltd (ABN 27 645 068 524) of 21 Clayton Street, Bellevue WA 6056.

In these terms, "we", "us" and "our" mean Grit Co Pty Ltd. "You" means the person using our sites or the app, or buying from us.

You can reach us at hello@sward.au. We reply within one business day. A business day is Monday to Friday, except public holidays in Western Australia.

2. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law, or any other right the law says can't be taken away. If anything in these terms or our policies seems to say otherwise, your legal rights win. Where these terms say we aren't responsible for something, that only applies as far as the law allows.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and

to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

3. Pages that form part of these terms

These pages are part of our agreement with you:

So are the details of your own order, as shown in your cart, at checkout and in your order confirmation email.

Our privacy policy explains how we handle your personal information.

If one of these pages conflicts with these terms, these terms apply.

4. Using our sites and the app

Who can use them

You need to be 18 or older to buy from us or to create an account. We only deliver to addresses in Australia.

Signing in

You sign in to your Sward account with your email address and a password, or with a sign-in link we email you. Each link works once and expires soon after we send it. Keep your password private and your email account secure, because anyone who can open your email can sign in with a link. If you think someone else has used your account, tell us straight away.

Emails from us

We email you about your account and orders: sign-in links, order and shipping updates and changes that affect you. We only send marketing emails if you've agreed to get them, and you can unsubscribe from those at any time. We may also send you marketing by post, and you can ask us to stop. Our privacy policy has the details.

Your information

Our privacy policy explains what we collect and how we use it. In short, we collect what you give us, such as your name, email address and delivery address, the address you type into the measure tool, your lawn size, zones and grass type, your Catch Cup Test and pH results and your watering answers, as well as your orders and device and analytics data. The outline you trace in the measure tool stays in your browser. We use this information to provide our tools and orders, to personalise our sites, for marketing by email (only if you've agreed, with an unsubscribe link in every email) and by post, and for research and aggregated, de-identified insights. We may share your contact details, address and lawn information with partners in lawn care, irrigation and retic repair, and garden and home services, and with water authorities, for their own products and services, and we may receive a benefit for this. Email hello@sward.au to ask us not to contact you by post, not to share your information with partners, or to see, correct or delete your information.

Using the sites and app fairly

When you use our sites and the app, please don't:

map a property unless you live there or have permission from the people who do;
try to get into anyone else's account or information;
copy or download content in bulk, or use bots, scrapers or other automated tools;
interfere with our sites, the app or our security checks;
upload anything unlawful or offensive, anything you don't have the right to share, or other people's personal information;
misuse discount codes; or
use our sites or the app to break the law.

If these terms are broken

If you seriously or repeatedly break these terms, we may suspend or close your account. We'll tell you why, unless the law or someone's safety stops us.

5. Products and orders

Each product page describes the product, how to use it and its safety information. Photos show our products, but colours can look different on different screens.
Read the label and instructions before you use a product, and follow its directions and safety information.
On catchcups.com.au we sell Catch Cups, the Sward Soil pH Test Kit and Water & Soil Kits (Catch Cups with a Sward Soil pH Test Kit).
Prices are in Australian dollars and include GST.
Shipping costs are shown in your cart and at checkout before you pay. See Shipping and delivery.
You pay through our checkout at shop.sward.au, which is run by our checkout provider. We never see or store your full card number.
We accept your order when we email your order confirmation.
If we can't supply something you've ordered, we'll tell you and refund what you paid for it.
If a price on our site is obviously wrong, we'll contact you before we send your order. You can pay the correct price or cancel for a full refund.

6. Shipping and delivery

We deliver anywhere in Australia we can reach. Shipping costs are shown in your cart and at checkout before you pay. Every order gets a tracking email. If anything arrives damaged or is missing, tell us within 30 days of delivery and we'll replace it. This doesn't limit your rights under the Australian Consumer Law. Products become yours, and your responsibility, when they're delivered. See Shipping and delivery.

7. Cancellations, returns and refunds

If you change your mind, email us straight away: we'll cancel and refund an order that hasn't been packed. We don't accept change-of-mind returns on any product, because we can't resell products once they've been delivered. This doesn't affect your rights under the Australian Consumer Law: if a product is faulty, damaged or not as described, we'll put it right. Refunds go back to your original payment method. See Cancellations, refunds and returns.

8. Discount codes

One offer per order. Discounts don't stack. You can use one discount code on an order.
Our 10% code. We may also publish a general code for 10% off, for example when you save your measured lawn and agree to get our emails.
Changes to offers. We may end or change an offer at any time. Codes we've already issued keep the conditions they were issued with.
Misuse. If a code is gained by misuse, for example by opening extra accounts, we may cancel it.

9. The app and lawn guidance

What the app does. It measures your lawn on satellite maps and runs the Catch Cup Test and the pH test, and your Sward account keeps your results. The app is free to use.
Approved guidance. We review and approve all the guidance in the app before it's released, including what your Catch Cup results mean and what to do about your pH level.
Estimates. Lawn areas, soil and climate information, Watering Scores, run times and pH level results are estimates. They depend on things like the weather, your soil, your sprinklers and how the tests are run.
General guidance, not professional advice. The app gives general guidance for home lawns and gardens, based on what you tell us and the tests you run. It isn't professional advice for your property, and it doesn't replace advice from someone who has inspected it, such as an irrigation specialist or a plumber.
Watering rules. Always follow the watering rules where you live. Where the app shows watering rules, they're the rules published for your area when we last checked. Your water supplier's current rules always come first.
Maps. The app uses Google Maps for address search and satellite maps. Your use of Google Maps features is subject to the current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
Availability. We work to keep the app running, but sometimes it may be unavailable, for example during maintenance or an outage at one of our service providers.
Changes. We may change or improve the app.

10. Reviews

After an order is delivered, we may ask you to review it. We publish genuine reviews, whether they're positive or negative, and we don't change what a review says. We may decline a review that's offensive, includes someone's personal information, or isn't about our products or service. We never offer anything in return for a positive review, and we don't remove reviews because they're negative.

When you post a review, you let us show it, with the name you give, on our sites and in our marketing.

11. Our content and brands

Our sites, the app, our product names, logos, labels, photos, text and software belong to us or to the people who license them to us. You can use them for your own use with our products. Please don't copy, sell or reuse them without our written permission.

12. Our responsibility to you

Section 2 always applies. This section explains our responsibility as far as the law allows.

If we break these terms or don't use reasonable care and skill, we're responsible for loss or damage you suffer that was a reasonably foreseeable result.
How your lawn responds to changes you make depends on things like the weather, your soil, shade, wear and watering, and many of these are outside our control.
We aren't responsible for:
- loss or damage that wasn't reasonably foreseeable;
- delays or failures caused by events outside our reasonable control, such as extreme weather, natural disasters, courier disruptions or outages at our service providers. If this happens, we'll tell you and do what we reasonably can to limit the effect;
- damage caused by using a product in a way its label, its instructions or the app tells you not to, or by not following its directions; or
- results that depend on information you gave us that wasn't accurate, such as a lawn area smaller than your lawn.
Our products and the app are for home lawns and gardens. If you use them for a business, we aren't responsible for lost profits, lost business or business interruption.

13. Changes to these terms

We may update these terms, for example when the law changes, when we change our products or the app, or to make them clearer.

If a change could disadvantage you, we'll email you at least 30 days before it takes effect.
A change won't apply to an order we've already accepted, unless the law requires it or the change is in your favour.
Other changes take effect when we publish them here with a new date.

14. Complaints and disputes

If something's not right, email hello@sward.au. We'll reply within one business day and work with you to sort it out.

If we can't resolve it, you can contact the consumer protection agency in your state or territory. You can also take a claim to a court or tribunal.

15. General

These terms are governed by the laws of Western Australia. You can bring a claim in the courts or tribunals of Western Australia or of the state or territory where you live.
If part of these terms can't be enforced, the rest still applies.
If we don't enforce a term straight away, we can still enforce it later.
We may transfer our rights and obligations under these terms to a business that takes over Sward or Catch Cups by Sward. We'll tell you, and it won't reduce your rights under these terms.
We send notices to the email address on your account. You can send notices to hello@sward.au or by post to the address below.